Family Liaison Services

At the Trust we support the whole family by providing respite care for disabled children and their siblings at our centre in Uckfield and out in the community, giving the parents some time off to do things that most of us take for granted. These few hours a week can make a big difference.

We know this is not always enough, and that the families we support are going through a lot, so the Trust has our Family Liaison service which provides:

  •  A regular, supportive listening ear for the parents through ‘check in’ sessions. These are hour long sessions either over the phone, face-to-face, or on zoom. They give parents a chance to talk about any worries and difficulties they may be having, simply have a nice catch up chat, or a dedicated session using counselling skills (the Family Liaison Worker is a trainee counsellor, currently studying Level 3 in Counselling skills)
  • We will also work with families to signpost other valued and trusted services that we think will have a positive influence. We make sure we meet with these agencies to ensure they are safe and will be the right fit for the family’s needs.
  • The Family Liaison Worker will work with parents at the beginning and throughout, to assess the needs of the whole family. This ensures we provide the right support. They will also provide updates on our waiting lists, and any news about respite care.
  • If the mental health support required is beyond the abilities of the Family Liaison, we will work with families to seek additional support where appropriate. We may suggest working with a fully trained counsellor, Candy Batkin, who specialises in working with children and complex family situations like bereavement. Another option could be comprehensive counselling services through Health in Mind.

Please get in touch with Keely to find out more, on 01732 806856 or

Families do not need to be accessing our respite support services to access the family liaison service, so please get in touch if you think you and your family would benefit from this service.